Liability

Information provided is for informational purposes only and is not a substitute for professional medical advice. No health claims for these products have been evaluated by the United States Food and Drug Administration (FDA), nor has the FDA approved these products to diagnose, cure, or prevent disease. Since every individual is unique, you may wish to consult with your health care practitioner about the use of our product in your particular situation. Except as expressly stated herein, bio-mat.com expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to bio-mat.com arising from any product sold on the bio-mat.com site shall be the price of the product ordered. In no event shall bio-mat.com, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to any product sold. YOU WAIVE AND COVENANT NOT TO ASSERT ANY CLAIMS OR ALLEGATIONS OF ANY NATURE WHATSOEVER ARISING FROM OR RELATING TO YOUR USE OF THE WEB SITE, INCLUDING, WITHOUT LIMITATION, ALL CLAIMS AND ALLEGATIONS RELATING TO THE ALLEGED INFRINGEMENT OF PROPRIETARY RIGHTS, THE ALLEGED INACCURACY OF SITE CONTENT, OR ALLEGATIONS THAT bio-mat.com HAS OR SHOULD INDEMNIFY, DEFEND, OR HOLD YOU HARMLESS FROM ANY CLAIM OR ALLEGATION ARISING FROM YOUR USE OR OTHER EXPLOITATION OF THE SITE. YOU USE THE bio-mat.com SITE AT YOUR OWN RISK AND NEITHER Bio-Mat NOR ANY PARTIES WHO PROVIDE INFORMATION AND MATERIAL FOR PUBLICATION WITHIN THE SITE CONTENT SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY SORT ARISING FROM YOUR USE OF THE SITE. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. It is your responsibility to obey any local or state laws governing your use of the site and any products contain herein. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, bio-mat.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. bio-mat.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, bio-mat.com shall immediately issue a credit to your credit card account in the amount of the charge minus any charges from the credit card company for such action only.

Written Warranty Information

We warrant to you, the original purchaser, that our products and all their parts and components are free of defects in material or workmanship. "Defects" as used in this warranty, are defined as any imperfections which impair or impede the function and use of the product. This warranty applies under the conditions of normal use. Richway & Fuji Bio Inc. and Fuji Bio Inc. shall not be liable for any incidental or consequential damages as a direct use of negligence or misuse, use on improper voltage/current, or use contrary to the operation instructions indicated. Disassembly, repair, or alteration, by any person other than those from an authorized service center is strictly prohibited. Any of these incidences will void the warranty. Our warranty obligation is expressly limited to the repair or replacement of parts and components from the time of purchase through the end of the warranty period stated for that product. All products purchased from E-Commerce sites (Amazon, eBay, etc.) will not be covered under warranty. To obtain service under this warranty, you must call prior to submitting your product to obtain a return merchandise authorization (RMA) number. This number is required and must be placed in a visible area on the front of the package.

In addition you must also present or send your Richway & Fuji Bio Inc. product with a copy of the original sales slip, your charge or credit card receipt, or other proof of the date of the original retail purchase of the product to Richway & Fuji Bio Inc. and Fuji Bio Inc. at 1314 South King T, Ste #520, Honolulu, HI, 96814. Any postage, insurance, transportation, or shipping costs incurred in presenting or sending your Richway & Fuji Bio Inc. product for service is your responsibility. This warranty gives you specific legal rights. You may have other rights which may vary from state to state. Some states do not allow limitations on how long an implied warranty lasts and some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions may not apply to you. The duration of any implied warranty of merchantability, fitness for a particular purpose, or otherwise, on this product shall be limited to the duration of the applicable expressed warranty set forth above. In no event shall Richway & Fuji Bio Inc. and Fuji Bio Inc. be liable for any loss, inconvenience or damage, whether direct, incidental, consequential or otherwise with respect to this product except as set forth herein. Limited Lifetime Warranties for: Alkal-Life, Amethyst Tourmaline Pillow, Biobelt, Biomat, Quantum Energy Pad, and Rejuvena 3000sl and 7000sl.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. bio-mat.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. bio-mat.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders are subject to pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

All material on this site may not be reproduced, distributed, or otherwise used, except with the prior express permission of bio-mat.com. All Rights Reserved. bio-mat.com may change, add, or delete these FAQs and Policies or any portion thereof from time to time in its sole discretion. bio-mat.com will provide you with reasonable notice of any changes by posting them on the bio-mat.com web site. Thereafter, you expressly agree to be bound by any such amended FAQs and Policies.

Returns

Refunds - A return merchandise authorization (RMA) number must be obtained by contacting our office (808-589-2800) or emailing (customerservice@Richwayusa.com) us before any returns for refunds or repairs are made. Be sure to have your invoice (RI) number on hand when contacting our office.

REFUND POLICY:

0 to 7 days from date of delivery 100% Refund

8 to 14 days from date of delivery 70% Refund

15 to 30 days from date of delivery 50% Refund

31 days or more days from date of delivery 0% Refund

Returns must be received by our office within two (2) weeks from the date the RMA was given. The customer is responsible for the return shipping charges.

Warranty

Richway Fuji Bio Inc. International, Inc. 100% warranty term is 1 year. If your product requires service, call the Richway Fuji Bio Inc. Repair Dept. toll free at 855-338-6410. To obtain service under this warranty, you must call prior to submitting your product to obtain a return merchandise authorization (RMA) number. Returns must be received by our office within two (2) weeks from the date the RMA was given. This number is required and must be placed in a visible area on the front of the package. When inquiring about a repair, please provide a detailed description of the problem you are experiencing and provide your RI NUMBER for your purchase. The RI number is the Richway & Fuji Bio Inc. invoice number for your purchase which is obtained at the time you place the order.

Repair

The following information provides some details of our repair service.

Up to 2 months from the date of delivery, Richway & Fuji Bio Inc. will pick up the product, repair it and send it back to the customer at no charge

Two months to one year from the date of delivery, the customer is responsible for shipping the product back to Richway & Fuji Bio Inc. and the repair fee is 100% free. Richway & Fuji Bio Inc. International will cover the cost of shipping the product back to the customer.

One year to 3 years from the date of delivery, the customer is responsible for shipping the product back to Richway & Fuji Bio Inc. and for the repair fee which is detailed below. Richway & Fuji Bio Inc. International will cover the cost of shipping the product back to the customer.

Richway & Fuji Bio Inc. International offers Life Time Trade In for 30% off the value of your original purchase. You can trade in for the same product plus shipping or if the products you are trading in for is of lesser value, it is 30% of the cost of the lesser value item plus shipping.

Only the original buyer of the product can call to get the warranty service.

How to send product in for repair:

Pack items securely. Do not send the Biomat in the suitcase/carry bag.

Write the RMA number on the outside of the package and enclose return name, address and phone number.

Item must have a tracking number. UPS or FedEx numbers can be tracked. If sending via the U.S. Post Office, requesting delivery confirmation will enable tracking of your item. If sending via the U.S. Post Office, you may insure your item, but the insurance receipt cannot be used for tracking.

Ship to: Richway Fuji Bio Inc. International, 1314 South King Street, Suite 520, Honolulu, HI 96814

How to send in payment for repair:

Upon completion of the repair, Richway Fuji Bio Inc. will get in contact with the customer for payment information and return address confirmation.

If you would like to pay by check, you may enclose a check payable to Richway Fuji Bio Inc. & Fuji Bio Inc. with your repair.

Repair time: Estimated 3 weeks from date of receipt.

Fees for repair:

If you have a problem within the 2nd or 3rd year of your ownership of the product, there is a small fee depending on the product: pillow $30 Biobelt $30 Professional $60 Mini $40 Single $100 Queen $130 King $160 Quantum Energy Pad Pro $30 Quantum Energy Pad Single $30 Quantum Energy Pad Queen $40 Quantum Energy Pad King $50 Alkal-life $40 Rejuvena $30

If you have a problem in 4-30th year the fee is: Pillow $90 Biobelt $120 Professional $180 Mini $120 Single $180 Queen $240 King $300 Quantum Energy Pad Pro $90 Quantum Energy Pad Single $90 Quantum Energy Pad Queen $120 Quantum Energy Pad King $150 Alkal-life $240 Rejuvena $150.

Top layer: Biobelt $200 Professional $300 Mini $200 Single $400 Queen $600 King $800

Repair service up to 3rd year covers: electronics, heating, top layer replacement

Fourth year and up: top layer replacement service is repair cost plus cost of top

Customer is responsible for shipping to Richway Fuji Bio Inc. from 2nd year and up

Richway Fuji Bio Inc. will cover the shipping cost back to customer upon completion of repair.